Barry

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  • What is a higher secuirty deposit?

    n some instances, villa owners may ask us to take an additional higher security deposit on their behalf, which must be paid on request, prior to your travel arrival date.  A member of our UK Travel...

  • Are Local Taxes included?

    Any additional or newly imposed local destination Government Taxes or charges are not typically included in your arrangements with Villa Plus and will either be payable locally, or via our " Manage...

  • Will I need Travel Insurance?

    If you have any queries regarding the policy cover, please contact Millstream Underwriting on +44 (0) 330 660 058 It is always wise to purchase travel insurance when you pay your holiday deposit in...

  • What is a security deposit?

      Your party may be required to pay a security deposit prior to your departure date by credit or debit card. You will be asked to authorise the necessary amount as part of the online check-in proce...

  • Can I change a guest name?

    You have the ability to modify the names of guests at no additional charge on My Villa Plus. The list of guests can be located under the ‘Accommodation’ section, where you can make edits to the gue...

  • Can I add a child gate?

    Child gates can be provided at no additional cost, depending on the individual villa’s ability to accommodate them. Please refer to the ‘Villa facilities’ section in the description of your selecte...

  • What is your 72 hour cooling off period?

    If you find yourself needing to modify your reservation within 72hours of making your booking, you’ll be eligible to use our Cooling Off Policy. However, please note that this policy does not apply...

  • Will my pool be heated?

    Our selection of Villas with Heated Pools can be found on the Villa Plus website. Villas that provide a pool heating facility typically have a pool heater that raises the pool’s temperature by 3⁰C-...

  • When will I receive my Travel documents, villa access information and villa address?

    The driving directions and access details for your villa will be made available in the ‘Accommodation’ section of My Villa Plus, 4 days before your departure, once all guests have completed their c...

  • When is my balance due?

    The full payment of your balance is due 12 weeks before your departure date. You can make the payment on My Villa Plus, by navigating to the ‘Balance Payment’ section located on the left. Following...