FAQ
- When will I receive my Travel documents, villa access information and villa address?
- What is a higher secuirty deposit?
- Are Local Taxes included?
- Will I need Travel Insurance?
- What is a security deposit?
- Can I change a guest name?
- Can I add a child gate?
- What is your 72 hour cooling off period?
- Will my pool be heated?
- How do I log in to My Villa Plus? Can't log in?
- Can I have the villa address?
- How do I get into the villa?
- What happens if I need to amend my dates?
- Will I be provided with Linen and Towels?
- How do I add my passport details?
- Can I add an extra bed?
- Do you provide cots/highchairs?
- Can I remove someone from my booking?
- Can I add somebody to my booking?
- Can I checkout after 10am?
- Can I check in before 4pm?
- How do I extend my stay?
- Are there spare keys?
- Will someone meet me at the villa?
- How do I cancel my booking?
- Can I change the lead name on my booking?
- Can I pick up my car up on a different date to my arrival?
- Can my car be delivered to the villa?
- Can I add a one-way transfer?
- What is your Flexible Policy?